At Amer Islam Sports , we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make your shopping experience hassle-free. Please read the following guidelines carefully before initiating a return:
- Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Certain items such as perishable goods, personalized items, and final sale items may not be eligible for returns. Please check the product description for details.
- Initiating a Return:
- To initiate a return, please contact our customer service team at (+92) 300 8658434 within the specified return window.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
- We recommend using a trackable shipping service for your return and retaining the shipping receipt for your records.
- Amer Islam Sports is not responsible for items lost or damaged during return shipping.
- Refund Process:
- Once we receive your returned item(s), our quality assurance team will inspect them to ensure they meet the return eligibility criteria.
- Upon approval, refunds will be issued to the original method of payment within 7 working days.
- Please note that shipping charges are non-refundable.
- Exchange Policy:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
- Provide clear photos showing the issue, and we will arrange for a replacement or refund as soon as possible at no additional cost to you.
- Store Credit Option:
- Instead of a refund to the original payment method, customers may opt for store credit equivalent to the purchase price plus applicable taxes.
- Store credit can be used towards future purchases on our website and does not expire.
- Policy Updates:
- Amer Islam Sports reserves the right to update or modify this return policy at any time without prior notice. Please review this page periodically for any changes.
By making a purchase on our website, you agree to abide by the terms of this return policy. If you have any questions or concerns regarding returns or refunds, please don’t hesitate to contact our customer service team for assistance. We are here to ensure your shopping experience with us is exceptional. Thank you for choosing Amer Islam Sports .